Privacy Policy – 28phlove

This Privacy Policy ("Policy") describes how 28phlove ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "Player") who access or use the 28phlove website, mobile application, and related services (collectively, the "Platform"). By registering an account or using the 28phlove Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

28phlove is committed to protecting your privacy in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to safeguard your data.

1. Introduction

1.1 This Policy applies to all personal data collected by 28phlove through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

1.2 This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

1.3 If you do not agree with the terms of this Policy, please do not use the 28phlove Platform. Continued use of the Platform constitutes your acceptance of this Policy as amended from time to time.

2. Information We Collect

28phlove collects personal data in the following categories:

2.1 Registration Data. When you create a 28phlove account, we collect your full name, date of birth, email address, mobile number, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati), and a username and password of your choosing.

2.2 Identity Verification Data. To comply with our Know Your Customer (KYC) obligations, we may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership.

2.3 Financial Data. We collect information related to your deposits and withdrawals, including payment method details (e.g., GCash account number, PayMaya account, BPI or BDO bank account details), transaction amounts, and transaction history. We do not store full credit or debit card numbers on our servers.

2.4 Gameplay Data. We collect records of your gaming activity on the 28phlove Platform, including games played, bets placed, wins and losses, session duration, and bonus usage.

2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, referring URLs, and pages visited.

2.6 Communications Data. We retain records of your communications with 28phlove customer support, including live chat transcripts, emails, and any feedback or complaints submitted.

2.7 Marketing Preferences. We collect your preferences regarding marketing communications, including whether you have opted in or out of receiving promotional emails, SMS messages, or push notifications from 28phlove.

3. How We Use Your Information

28phlove uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 28phlove account, including verifying your identity and processing your registration;
• Service Delivery: To provide you with access to the games, features, and services available on the 28phlove Platform;
• Payment Processing: To process deposits, withdrawals, and other financial transactions on your account;
• Regulatory Compliance: To comply with our legal obligations under Philippine law, including anti-money laundering (AML) requirements, KYC obligations, and PAGCOR reporting requirements;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct;
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing: To send you promotional offers, bonuses, and news about 28phlove, where you have consented to receive such communications;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features and performance of the 28phlove Platform.

4. Legal Basis for Processing

4.1 28phlove processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the 28phlove Platform and services);
• Legal Obligation: Processing is necessary to comply with our legal obligations, including AML, KYC, and PAGCOR regulatory requirements;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, and Platform improvement, where these interests are not overridden by your rights;
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time.

5. Sharing of Personal Data

5.1 28phlove does not sell your personal data to third parties. We may share your personal data with the following categories of recipients:

• Payment Processors: We share financial data with payment service providers (such as GCash, PayMaya, BPI, BDO, and Metrobank) to process your transactions;
• Identity Verification Providers: We may share identity documents with third-party KYC verification services to confirm your identity;
• Regulatory Authorities: We may disclose your data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other government bodies where required by law or court order;
• Technology Partners: We share technical data with our hosting providers, analytics partners, and cybersecurity vendors who assist us in operating the Platform, subject to strict data processing agreements;
• Game Providers: Certain gameplay data may be shared with third-party game software providers to facilitate the delivery of their games on the 28phlove Platform.

5.2 All third parties with whom we share personal data are required to handle that data in accordance with applicable privacy laws and our data processing standards.

6. Cookies and Tracking Technologies

6.1 28phlove uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, analyze traffic patterns, and deliver relevant content.

6.2 The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features;
• Analytics Cookies: Used to collect aggregated data about how users interact with the Platform, helping us improve performance and usability;
• Preference Cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing Cookies: Used to deliver relevant promotional content, where you have consented to marketing communications.

6.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 28phlove Platform.

7. Data Retention

7.1 28phlove retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years;
• Customer support communications are retained for three (3) years;
• Marketing preference data is retained until you withdraw your consent or close your account.

7.2 When personal data is no longer required for the purposes for which it was collected, 28phlove will securely delete or anonymize it.

8. Data Security

8.1 28phlove implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 28phlove Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Two-factor authentication options for player accounts.

8.2 While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 28phlove will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 28phlove:

• Right to be Informed: The right to know what personal data we collect and how it is used;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission if you believe your data rights have been violated.

9.2 To exercise any of these rights, please contact the 28phlove Data Privacy Officer via the contact details provided in Section 13 of this Policy. We will respond to your request within thirty (30) days.

10. Children's Privacy

10.1 The 28phlove Platform is strictly intended for individuals aged twenty-one (21) years and above. We do not knowingly collect personal data from persons under the age of 21.

10.2 If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 28phlove Platform, please contact our support team immediately.

11. Third-Party Links

11.1 The 28phlove Platform may contain links to third-party websites or services. This Privacy Policy applies only to the 28phlove Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

12.1 28phlove reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

12.2 Your continued use of the 28phlove Platform following the posting of any changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 28phlove Data Privacy Officer:

Email: [email protected]

Our Data Privacy Officer is available to respond to privacy-related inquiries during regular business hours. For urgent account security concerns, our 24/7 live chat support is available directly on the Platform.

By using the 28phlove Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy was last updated on January 1, 2026.